New Webinar: Key Workers – From Call Handlers to Cashiers – How to Provide Mental Wellbeing Support

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The term “key worker” defines an employee who works in either the private or public sector in a profession that is considered to provide an essential service to society. This includes emergency services, but it also includes a host of other sectors including retail, utilities, banks, insurance, education, charities, local government to name a few.

The critical role that key workers play was highlighted during Covid-19, with many key workers on the frontline dealing daily with the public, keeping operations going and underpinning the economy’s resilience. The immediate threat of the pandemic may have eased but, as we all navigate our new reality, the pressure on key workers continues.

From call handlers to cashiers

To understand more about what you can learn about the pressures that key workers are facing, the mental wellbeing support they need and how this can be provided, join us on Thursday 15 September, from 12.00pm to 1.00pm for our free to attend, interactive Lunch & Learn Make A Difference webinar, sponsored by Kooth Work: “Key worker employers – how to provide mental wellbeing support”.

Tune in to learn about:

  • From call handlers to cashiers: the pressures that key workers are facing and the mental wellbeing issues that these can create
  • How employers can support different mental wellbeing needs: looking beyond the EAP
  • Insight from frontline employers who are supporting colleagues and maintaining operations through challenging circumstances

Even if you don’t employ key workers, there is much that can be learnt from the approach of employers who have been, and continue to support colleagues through the toughest times. We make our webinars as interactive as possible, so it’s a great opportunity to share ideas and tips with peers from across sectors.

Featuring expert speakers:

  • Paul Day, Senior Support Officer, CABA (Chartered Accountants Benevolent Association)
  • Andrea Woodside, Training Lead, The Retail Trust
  • Brian Rock, Clinical Director, Kooth Work

The content is designed for:

• HR, Wellbeing, Health & Safety and Business & Culture Transformation Leaders
• Engagement, Communication and L&D Leaders
• Equality, Diversity & Inclusion Leaders
• Wellbeing Champions

In other words, anyone who is responsible for the wellbeing of colleagues.


This webinar has now taken place. You can view the video of the webinar here.



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