HCML is a leading provider of health, wellbeing, rehabilitation, and case management services in the UK, supporting corporate, insurance, legal, and private medical insurance (PMI) markets. Established in 2003, HCML has grown to over 300 dedicated professionals, including clinical experts, rehabilitation case managers, and operational specialists who are leaders in their fields.
HCML’s core mission is to enable individuals to recover, return to work, and achieve maximum independence after illness or injury, while helping organisations improve the health and wellbeing of their people. The company combines clinical excellence with digital innovation to deliver measurable outcomes for clients and partners.
Through its comprehensive workplace health solutions, HCML supports employers in preventing and managing absence, reducing the risk of ill health, and promoting employee wellbeing. Its services include early intervention physiotherapy, psychological support, occupational health assessments, ergonomic workplace assessments, and proactive wellbeing initiatives. By integrating services across the health and work spectrum, HCML enables organisations to build healthier, more productive workforces.
HCML’s approach to assessing and treating symptoms of ill health in the workforce is underpinned by a reframed version of the stepped and matched care model, aligned with the Biopsychosocial Model. This approach ensures clinical considerations and underlying causation are assessed holistically, providing highly personalised care for each individual to reduce risks of ill health, absence, and claims. It empowers individuals to understand their unique risk factors and take control of their own health and wellbeing, improving their quality of life.
HCML’s modified model considers the biomechanical, biological, and biomedical aspects of physical health alongside psychological factors that influence how individuals think and feel about work, health problems, and relationships. By incorporating social aspects such as hobbies, family, friendships, and workplace dynamics, HCML gains valuable insights into the factors affecting health and performance. This approach addresses attitudes, beliefs, and fears that can be barriers to recovery, identifying where interventions are needed to improve health and wellbeing outcomes.
These biopsychosocial factors are often overlooked in standard clinical assessments but are recognised as maintenance factors and obstacles to sustained recovery. HCML’s holistic assessment and intervention approach ensures these critical factors are addressed in supporting clients back to health.
Central to HCML’s success is its commitment to quality, client outcomes, and innovation. Its digital platform enhances communication, reporting, and case management efficiency, while its data analytics capabilities provide partners with clear insights into programme impact and value. HCML maintains rigorous clinical governance frameworks to ensure the highest standards of care and safety.
With a vision to empower individuals to live healthier, happier lives, HCML continues to invest in its people, technology, and service development. Driven by values of care, excellence, integrity, and innovation, HCML delivers market-leading health, rehabilitation, and case management solutions that create better futures for individuals and organisations across the UK.
