
National Grid: how giving call handlers autonomy boosted wellbeing and profits
Call centres are traditionally associated with large, noisy, open plan offices with workers packed in, with clear guidelines on things like start times, end times

Call centres are traditionally associated with large, noisy, open plan offices with workers packed in, with clear guidelines on things like start times, end times

Studies have found that employees with flexible working arrangements take greater pride in and are more emotionally attached to their work. These flexible arrangements improve

Caroline Eglinton is head of inclusion at East West Railway Company and the government’s Disability and Access Ambassador for the rail industry. Living with both

Jack Dyrhague has plenty of experiences of poor treatment at work, on account of being autistic. It’s these experiences that inspired him to set up

Creating an environment where neurodivergent colleagues can be themselves and thrive is a priority to accountancy firm KPMG, mindful that ‘masking’ their conditions – where

The annual MAD World Summit is back for its 5th successful year, in Central London, with another agenda-setting programme. MAD stands for Make A Difference.
Our recent poll asking if reporting on wellbeing should be mandatory showed that a huge majority of respondents – 80% – voted ‘yes’. While our

“Psychological safety” is one of the buzzwords of the pandemic as it’s a fundamental characteristic of a happy, productive workforce. It’s also vital in building
The need for ‘psychological safety’ was already on the rise pre-pandemic but has since soared in importance. This is due to the increasingly hybrid workplace,

A new study by Remote, the company set up to simplify how companies employ global talent, has surveyed 10,000 individuals across five nations to reveal
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