John Lewis to offer customers access to preventative healthcare

John Lewis & Partners Oxford Street

An innovative, first of its kind, partnership between British retailer John Lewis and health diagnostics company Randox Health will enable customers to benefit from comprehensive health programmes aimed at preventative healthcare.

John Lewis sees the addition of diagnostic health as a natural extension to their growing range of personalised in-store services which include opticians, wellness and beauty clinics. 

The site of the first clinic will be John Lewis’ High Wycombe store, with appointments from 18 December. This will be followed by further openings at John Lewis stores in Bluewater and Cheltenham, in December and January respectively.

Attention on prevention

Aimed at helping customers understand more about their health now and in the future, Randox will provide detailed, full body health checks to identify early signs of health issues, even before symptoms occur. Customers will be able to get tested for vitamin deficiencies, hormone imbalances and key health concerns. 

The range of health programmes on offer are:

  • Everyman and Everywoman which each provide up to 150 data points linked to key health areas. A personalised health plan summarising the results is provided, with retesting after six months.
  • The Signature health programme offers 350 data points, genetic testing, GP consultation, and retesting after six months
  • Everyathlete gives key health insights to help optimise training, and nutrition for maximum performance 
  • Also available are specific programmes focussed on preventative health including gut, fertility, hormonal, male and female health as well as genetic testing.

Prior to consultation, clients will be provided with guidance as well as medical and lifestyle questionnaires to complete. Appointments will be conducted by experienced Randox healthcare professionals in the store’s new Randox clinic, which will have a staffed waiting area and private consultation rooms. 

Once samples have been analysed at Randox’s laboratories, clients are provided with a comprehensive diagnostics report within 2-5 working days, including a breakdown of results, what they mean and next steps. Alongside post-report consultations, the results can also be shared with other medical professionals.

Naomi Simcock, Executive Director, John Lewis, said:

“We pride ourselves on being there for our customers whenever they need us with products and services that are tailored for them. As trusted stores for local communities across the country, we can play an important role by making services like healthcare and wellness more convenient and accessible. In Randox we have an experienced and innovative partner to extend our range of existing in-store services, to help customers proactively manage their health and wellbeing.”

Dr Peter FitzGerald, Managing Director of Randox Health said:

‘We are delighted to work together with John Lewis to bring innovative preventative healthcare directly to customers. Our comprehensive testing packages, using Randox’s unique technologies and data analytics, provide the foundation for individuals to take greater control of their health and optimise the potential to live well for longer.  Randox’s presence in John Lewis stores will increasingly improve accessibility to leading healthcare prevention and wellbeing.”

John Lewis sees complementary services as an important part of helping customers to rediscover the pleasure of visiting their branches in person.

Business for health

John Lewis Partnership has long been seen as a trailblazer in the way that it supports the health and wellbeing of its employees. This innovation is an interesting example of how business can potentially step in to support an over-stretched National Health Service, by helping to head off health problems, not only of colleagues but also of the wider communities which they serve.

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However, whilst many advocate testing and diagnostics as part of preventative healthcare, this approach is not without its critics. You can read more about the pros and cons here:



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