
National Grid: how giving call handlers autonomy boosted wellbeing and profits
Call centres are traditionally associated with large, noisy, open plan offices with workers packed in, with clear guidelines on things like start times, end times

Call centres are traditionally associated with large, noisy, open plan offices with workers packed in, with clear guidelines on things like start times, end times

Caroline Eglinton is head of inclusion at East West Railway Company and the government’s Disability and Access Ambassador for the rail industry. Living with both

Elizabeth Hampson is a partner for the international professional services firm Deloitte, where her focus is health innovation strategy and on projects that improve health

Creating an environment where neurodivergent colleagues can be themselves and thrive is a priority to accountancy firm KPMG, mindful that ‘masking’ their conditions – where

The annual MAD World Summit is back for its 5th successful year, in Central London, with another agenda-setting programme. MAD stands for Make A Difference.

Mental health pressures in the workplace have been growing in prevalence for many years, and the pandemic has placed them under an even brighter spotlight.

“Psychological safety” is one of the buzzwords of the pandemic as it’s a fundamental characteristic of a happy, productive workforce. It’s also vital in building
The need for ‘psychological safety’ was already on the rise pre-pandemic but has since soared in importance. This is due to the increasingly hybrid workplace,

For the first time since 2019, The Investors in People Awards return to an in person ceremony, which will shine a spotlight on the successes

Like many companies, energy company RWE found its workforce felt depleted and disconnected in the wake of COVID-19 with some colleagues being at risk of suffering burnout.
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