In today’s world, fear seems ever-present, whether it’s concerns about global pandemics, political unrest, economic instability, or social divides. These tensions often find their way into the workplace, creating an environment ripe for conflict. According to a LiveCareer study, 87% of employees experience work-related anxieties, and Acas.org.uk estimates that 485,000 UK employees resign annually due to workplace disputes. With such high stakes, how can we foster a more harmonious work environment and reduce the stress and tension that leads to conflict?
Common causes of workplace conflict
Workplace conflicts usually stem from a few key issues:
- Power dynamics between colleagues.
- A strong desire to be “right” – whether morally or legally.
- Unmet needs and conflicting interests.
- Breakdowns in communication that lead to alienation and further division.
The importance of shifting mindsets
To resolve workplace disputes effectively, we must shift from an adversarial to a collaborative mindset. Mediation, now a valuable tool in many industries, can help defuse tensions and restore healthy dialogue. The 1995 “Tomorrow’s Company” inquiry found that adversarial attitudes prevent businesses from achieving their full potential. These mindsets often foster division, reduce productivity, and create a culture of fear.
It takes courage to move from conflict to cooperation, but doing so opens doors to better collaboration, clearer communication, and stronger relationships.
How to de-escalate workplace conflicts
- Hit pause on conflict: When tensions rise, take a step back. Early intervention is crucial. Rather than letting conflicts spiral, encourage open discussions as soon as possible.
- Collaborate, don’t compete: Avoid knee-jerk adversarial reactions, and instead focus on calmer, more cooperative approaches. This allows for better decision-making and improved relationships.
- Change your mindset: Rather than seeing conflict as a battle, view it as an opportunity for growth. Conflicts can serve as catalysts for change when approached constructively.
- Recognise the power of missed conversations: Many conflicts arise from poor communication. Pausing to reflect and listen can help reset and reopen dialogue.
- Lead with new narratives: Challenge outdated ways of thinking, and seek better ways to move forward.
- Commit to values: Organisations that clearly outline their values and commitment to open dialogue tend to thrive in the long term.
- Train in mediation: Whether through formal training or by seeking help from a skilled mediator, open and structured dialogue can help resolve disputes.
Thriving in challenging times
Workplace challenges are inevitable, but how we handle them can make all the difference. By letting go of what no longer serves us and embracing more positive, collaborative approaches, we can lighten the load of workplace stress and conflict. A peaceful and productive workplace is within reach.
About the author
Jane Gunn is an internationally renowned mediator and conflict specialist. You can find out more about her work here: www.janegunn.co.uk
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